🎁 PROUDQUEEN SALE | 60% OFF & FREE SHIPPING 🎁

FAQs


How long does Standard Shipping take?

Standard shipping takes 10-15 business days to arrive following order confirmation. For more information, check out Shipping & Delivery.

 

Can I cancel my order?

Orders can only be cancelled up to one hour after the time of the purchase by sending us an email at info@proudqueen.com. 

 

Where can I use the Promo code?

You can use our Promo codes at the checkout page.

 

Do you ship to my country?

We currently offer Free Shipping Worldwide to any location. If you need further clarification, you can send us an email at info@proudqueen.com.

 

How do I track my order?

Once your order has been shipped, you will receive a Shipping Confirmation Email which includes your tracking number. You can track your order using this page

 

I did not receive my Shipping Confirmation Email. What do I do?

Please check your Spam/Bulk folder as your Shipping Confirmation Email may be located there. If you still cannot locate it, drop us an email at info@proudqueen.com and we will resend it to you. 

 

My tracking says parcel delivered but I did not receive my parcel. What do I do?

Please contact your local postal service and provide your tracking number to get more details on the recipient of your parcel. Check if your parcel may have been received by your family members/neighbors on your behalf or left at your front desk/reception. If you need further assistance, please email us at info@proudqueen.com. 

 

Do you accept Returns and Exchanges? 

Please see Return Policy for more information. 

 

Where do you ship from?

Our manufacturers are based in the United States, Canada, Japan, and China. It depends on the quantities they have on hand when the purchase is made.

 

Did not find your question?

Just email us at info@proudqueen.com and we will get back to you within 48 hours!