NOTE: Due to a huge demand we have to restock our products, orders from January 21 and after will be shipped mid-February!
UPDATE 15/01/19: We had a problem with a lot of tracking numbers from the first two weeks of January AND December. We are still updating those affected one by one but it is not done yet. We will contact you soon, once we are done updating everything!
UPDATE 17/01/19: The problem of unavailable tracking numbers ended today (for 99% of our orders) and they are now in transit to be delivered, we are really sorry for all the inconvenience caused and we are thankful for your patience. If your tracking number doesn't work please email us at firstname.lastname@example.org it is possible that your tracking number changed.
- All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
- Please allow 2-7 business days processing time for your order to be processed.
- Credit card authorization & address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval.
- Please remember that shipping time does not include Saturdays, Sundays & Public Holidays
- Processing time + Shipping Time = Delivery Time
We are currently offering Free Worldwide Shipping!
Standard Free Shipping USA & Canada
|United States||12-20 Business Days|
|Canada||12-20 Business Days|
Standard Free Shipping for Rest Of The World
|Oceania||Australia, New Zealand||15-30 Business Days|
France, Spain, Germany, UK, Italy, Sweden, Norway, Austria, Switzerland, Poland, Belgium,
Denmark, Finland, Greece, Ireland, Netherlands, Portugal, Ukraine
|15-30 Business Days|
|Asia||Hong Kong, Taiwan, Singapore, Macau, Japan, Korea, India, Malaysia, Thailand||15-40 Business Days|
|Worldwide||Other Countries (including Russia, Africa, UAE, South America and Latin America)||15-40 Business Days|
* Currently, we are only able to offer Standard Shipping.
Orders from your country may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes, and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays.
Shipping fees are non-refundable. If you refuse any shipments from ProudQueen you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
Actual shipping time may be affected due to outside factors such as weather conditions, public holidays, delays from the postal service itself and customs clearance. However, such occurrence is extremely rare.
We are not responsible for lost packages claims if the tracking information indicates that the package has been delivered successfully. Customers are responsible for entering a correct shipping information and we are not responsible for incorrect address entered by the customer. A shipping fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.
For orders outside of the US & Canada, we will not be held responsible for parcels that cannot be tracked.